Welcome to al2uno.com
Souq.com E-Commerce LLC or its affiliates (“Al2uno”) offer you website features and other products and services when you visit or make a purchase on al2uno.com. from it (the “Website”), when using Al2uno devices, products or services, when using Amazon mobile applications, or when using software provided by Amazon in connection with any of the foregoing (collectively, the “Al2uno Services”). “affiliate” means, in relation to a particular person, any entity that directly or indirectly controls, or is under common control with, that person. Please see our Privacy Notice to learn how we collect and process your personal information through Amazon Services. Amazon provides its services to you and sells our products to you under the terms set out on this page. Amazon.eg is the brand name of Amazon.
Terms of Use
PLEASE READ THESE TERMS CAREFULLY BEFORE USING AL2UNO SERVICES. By using the Al2uno Services, you agree to be bound by these Terms. We offer many different Amazon Services, and sometimes additional terms may apply. When you use an Al2uno service (for example: your account details, gift cards or Al2uno mobile applications), you are also subject to the terms, guidelines and conditions applicable to that Al2uno service (“Terms of Service”). In the event that these Terms of Use conflict with the Terms of Service, the Terms of Service shall prevail.
Notification and Procedure for Filing Claims of Rights Violations
1. Electronic correspondence
When you use any of Al2uno’s services or send emails to us, you are communicating with us electronically. We will communicate with you electronically through a variety of means, such as email, text messages, internal application notifications, by posting emails or communications on the Website, or through other Amazon services such as our Message Center. For the purposes of the contractual relationship, you agree that all agreements, notices, disclosures or other communications that we send to you electronically satisfy any legal requirement that such communications be in writing, unless applicable laws specifically provide for a different form of communication.< /p>
2. Recommendations and assignments
As part of the Amazon Services, we will recommend features, products, and services that may interest you, identify your preferences, and personalize your experience.
3. Copyright, authors’ rights, and database rights
All content included in the Amazon Service or available through the Amazon Service (such as text, graphics, logos, icons, images, audio clips, digital downloads, or data components) is the property of Amazon or its content providers, and is protected by local and international copyright, authors’ rights and database rights laws. All content included on the Amazon Service or available through the Amazon Service is the exclusive property of Amazon and is protected by local and international copyright and database rights laws.
You may not obtain an extract and/or re-exploit portions of the Content of any Amazon Service without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or multiple times) or re-exploit any substantial portions of the Content on any Amazon Service, without obtaining express written consent from us. You may not create and/or publish any of your own database that contains material parts of any of the Amazon Services (such as our price lists and product details for example) without our express written consent.
4. Trademarks
Click here to see an incomplete list of Amazon brands. In addition, the graphics, logos, icons, software and service names included in or available in any Amazon Service are trademarks or trademarks of Amazon. Amazon’s trademarks and trade dress may not be used in any non-Amazon product or service in any way that could confuse customers or in any way disparage or discredit Amazon. All other trademarks not owned by Amazon that appear on any of the Amazon Services are the property of their respective owners, who may or may not be Amazon affiliates, Amazon-affiliated companies, or Amazon-sponsored companies.
5. Patents
One or more patents apply to the Website and to certain features and services. Click here for a non-complete list of applicable and licensed Amazon patents.
6. License and access
Provided that you comply with these Terms of Use and the applicable Terms of Service and pay any related fees, Amazon or the Amazon content providers grant you a limited, non-exclusive, non-assignable, non-transferable license to
7. Your account
You may need to use your Amazon account in order to use certain Amazon Services, and you may be required to sign in to your account and associate a valid payment method with it.
If there is a problem collecting fees from the payment method chosen by you, we may charge the amounts from any other applicable payment method linked to your account. Click here to manage your payment options.
If you use any of the Amazon Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and to the extent permitted by applicable laws you agree to accept responsibility for All activities that occur in connection with your account or password. You must take all reasonable steps to ensure that your password is kept confidential, and you must notify us immediately if you have any reason to believe that your password has become known to any person, or if you believe that your password is being used or It may be used in an unauthorized manner. You are also responsible for ensuring the accuracy and completeness of the data you provide to us, and for notifying us of any changes to the information you have provided. You can access your information in your account section of the website.
You may not use any of the Amazon Services: (i) in any way that causes or may cause any interruption, disruption or impairment in any way to any of the Amazon Services; or (ii) for purposes of counterfeiting, or in connection with any criminal offense or other illegal activity, or (iii) to cause any inconvenience, anxiety or disturbance.
We reserve the right to refuse service, terminate accounts, delete or edit content if you violate applicable laws, these Terms of Use or any other applicable terms and conditions, guidelines or policies.
8. Opinions, Comments, Submissions, and Other Content
You may post opinions, comments, or other content; send electronic cards or other communications; or submit suggestions, ideas, comments, questions, or other information, so long as such content is not illegal, offensive, threatening, defamatory, invasive of privacy, infringing intellectual property rights, harmful to third parties, or objectionable, and does not consist of or contain Software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Card or other Content. We reserve the right (but not the obligation, unless there is a valid notification form) to remove or edit such content. If you believe that any content or advertisement for sale on any Amazon Service contains defamatory statements, or if you believe that your intellectual property rights have been infringed by any item or information on any Amazon Service, please notify us by completing and submitting the notification form appropriate, and we will respond to you.
If you post your review, comments, customer questions or answers, or other content provided by you for display on the Website (including any images, video clips or audio, and are referred to as (collectively, “Content”), you hereby grant Amazon a non-exclusive, free, perpetual, irrevocable, and sublicensable right to use, reproduce, publish, present, translate, or modify such Content throughout the world and in any media. You grant Amazon (and persons to whom Amazon sublicenses) the right to use the name submitted in connection with such Content.
You represent and warrant that you own or control all of the rights to the content that you post; that the content is accurate; and that use of the content you provide does not violate any applicable policies or guidelines, and does not cause harm to any person or entity (including that the content or materials are not defamatory). You agree to indemnify Amazon for all claims brought by third parties against Amazon arising out of or in connection with the content or materials you provide, except to the extent that liability resulted from our failure to properly remove the content upon notice of the illegality of such content, where The illegality may arise on the basis of the content, on the basis of the content, or as a result of the content that you have submitted to us. Amazon shall have the right (but not the obligation) to monitor and edit or remove any activity or content. Amazon assumes no liability or responsibility for any Content posted by you or any third party.
9. Intellectual property lawsuits
Amazon respects the intellectual property of others. If you believe that your intellectual property rights have been used in an infringing manner or in a manner that violates your rights, please follow the notice and procedures for filing claims of rights infringement.
10. Amazon Software Terms
Additional Terms for Amazon Software In addition to these Terms of Use, the terms in this link apply to any Software (including any updates or renewals to the Software and any related documentation) that we provide to you from time to time for use in connection with Amazon Services (“Amazon Software”).
11. Sanctions and export policy
You may not use any of the Amazon Services if you are subject to United States sanctions, or sanctions consistent with the laws of the United States of America imposed by the governments of the country in which you use the Amazon Services. You must comply with all US restrictions and export and re-export restrictions that may apply to your goods, software (including Amazon Software), technology or services. Nothing in these Terms of Use shall encourage or require (or shall be construed as encouraging or requiring) Amazon or you to act in any way (including taking or failing to take any action in connection with any Transactions) including Contradicts or is sanctioned by any applicable laws, regulations, rules or requirements of the United States of America.
12. Other companies
Parties other than Amazon operate stores, provide services, or sell products on this website. In addition, we provide links to the websites of certain affiliates and other companies. We are not responsible for testing or evaluating any of these companies or individuals or the content of their websites and we do not guarantee their offerings. Amazon assumes no responsibility or liability for the actions, products, or content of these companies and individuals, or any other third parties. When any third party relates to your transactions, we may share information about you in connection with those transactions with that third party. You should carefully review the privacy statements and other terms of use of that third party.
13. Amazon’s role
Amazon allows third-party sellers to list and sell their products on Amazon.eg. In each of these cases, this will be indicated on the relevant product detail page. While Amazon helps facilitate transactions on the Amazon marketplace, Amazon is not a buyer or seller of the seller’s goods. Amazon offers a place for sellers and buyers to discuss and finalize transactions. Accordingly, the contract concluded upon termination of the sale of these third party products is strictly between the buyer and the seller. Amazon is not a party to this Contract and has no liability arising out of or in connection with this Contract, and does not act as an agent for Seller. The Seller shall be responsible for the sale of the Products and for handling any Buyer claims or any other issue arising out of or in connection with the contract between Buyer and Seller. Because Amazon wants the buyer to have a safer buying experience, it offers the Amazon Warranty, in addition to any contractual or other rights.
14. Our responsibility
We make every effort to ensure uninterrupted availability of Amazon Services and error-free transactions. However, due to the nature of the Internet, this cannot be fully guaranteed. In addition, your access to Amazon Services may be suspended or restricted from time to time to allow for repairs, maintenance, or the introduction of new facilities or services. We will work to limit the frequency and duration of such suspensions or bans.
Amazon is not liable for (i) losses that do not result from any wrongdoing on our part, or (ii) any business losses (including loss of profits, revenue, contracts, or savings loss of foreseeable data, reputation, or expense), or (iii) any indirect or consequential losses that were not foreseen by you or us when you began using the Amazon Services.
We shall not be liable for any delay or inability to fulfill our obligations under these Terms if the delay or inability is caused by any cause beyond our reasonable control. This condition does not affect your statutory right to have us dispatch the Goods or provide the Services within a reasonable time or refund the value if the requested Goods or Services are not provided within a reasonable time due to any reasons beyond our reasonable control.
15. Applicable laws
These terms are governed by and interpreted in accordance with the laws in force in the Arab Republic of Egypt. In the event of any dispute, controversy, claim or demand under these Terms, or in connection with these Terms, including in any way related to the use of any Amazon Services or any products or services offered or distributed by Amazon or by Amazon.eg, or in connection with the existence, validity, interpretation, performance, breach, termination, and/or any dispute relating to any of the non-contractual obligations arising out of or in connection with these Terms (for the purposes of this clause, a “Dispute”) ), shall be referred to the courts of the Arab Republic of Egypt and shall have exclusive jurisdiction to settle that dispute. Each party confirms its agreement to the exclusive authority of the courts of the Arab Republic of Egypt. For the purposes of this paragraph, you waive your right to object to the courts of the Arab Republic of Egypt on the grounds that they are inappropriate or unsuitable for the settlement of any dispute.
16. Changes to the Service or modifications to the Terms of Use
We reserve the right to make changes to any Amazon services, policies, or terms and conditions (including these Terms of Use and the Terms of Service) at any time. You will be subject to the terms, conditions, policies, and terms of use in effect at the time you use the Amazon Services. In the event that any of these Terms of Use is invalid, canceled or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the rest of the Terms.
17. Disclaimer
If you breach these Terms of Use and there is no action on our part, our right to use our rights and remedies will continue to apply in any other situations where you breach these Terms of Use.
18. children
We do not sell products to be purchased by children. And we sell children’s products to adults. If you are under the age of 18, you may use the Amazon Services with the involvement of a parent or guardian.
19. Our contact details
This website is managed by Souq.com E-Commerce Company LLC. Below are our contact details:
Souq.com E-Commerce LLC
MP3 Building, Technology Village, Maadi
Cairo, Arab Republic of Egypt
Tax registration number:
20. Notices and Procedures for Filing Claims of Rights Violations
If you believe your rights are being violated, you can fill out and submit a notification form. We respond promptly to rights holders and their agents who fill out and submit a notification form to raise any issues regarding any infringement.
We may take certain actions upon receipt of the notification form, which may include deletion of information or goods, which is taken without acknowledging any liability and without prejudice to any rights, remedies or objections, all of which we reserve clearly. Additionally, when a notification form is submitted, you grant Amazon the right to use, reproduce, modify, adapt, publish, translate, create derivative works and display its content in worldwide media. This includes re-sending the notification form to the parties involved in providing the infringing content. You agree to indemnify Amazon for all claims brought by any third party against Amazon arising out of or in connection with the submission of the Notice Form.
Note About Third-Party Seller Listings: Please remember that Third-Party Seller listings are displayed on Amazon.eg and are posted solely at the direction of the Third-Party Seller. Contact them through their seller information page, and reach them through any of their listings.
Additional Terms for Amazon Software
Using Amazon Software. You may use the Amazon Software solely for the purposes of using and enjoying the Amazon Services provided by Amazon, and as set forth in these Terms of Use, these Program Terms, and the Terms of Service. You may not include any part of the Amazon Software in your own software, combine any portion of it with your own software, transfer it for use with another service, sell, rent, loan, distribute, or sublicense the Amazon Software, or assign any rights to the Amazon Software. , in whole or in part. You may not use the Amazon Software for any illegal purpose. We may stop providing any Amazon Software and may terminate your right to use any Amazon Software at any time. Your rights to use the Amazon Software will automatically terminate without notice from us if you fail to comply with any of these Program Terms, the Terms of Use or any other terms of service. Additional third-party terms included with certain Amazon Software (or distributed with certain Amazon Software) that are specifically identified in the relevant documentation may apply to such Amazon Software (or software included with the Amazon Software), and those additional terms will govern the use of these Software if it conflicts with these Terms of Use. All software used in any Amazon Service is owned by Amazon or any of its Amazon software suppliers and is protected by national and international copyright laws. Use of third party services. When you use the Amazon Software, you may also be using the services of one or more third parties, such as wireless carriers or mobile platform providers. Your use of such third-party services may be subject to the policies, terms of use, or fees charged by such third parties. Reverse engineering is not allowed. Unless otherwise required by applicable laws, you may not copy, modify, reverse engineer, decompile, decompile, or otherwise tamper with any of the Amazon Software, whether in whole or in part, or create any derivative works from the Amazon Software, nor may you Encourage, aid or authorize anyone to do so. updates. In order to keep Amazon Software up to date, we may offer automatic or manual updates at any time and without notice to you.
Terms of Sale
These Terms of Sale govern the sale of Products by Souq.com E-Commerce LLC (an Amazon affiliate) to you. For terms relating to sales by third parties to you on Amazon.eg, please see Section 13 of the Terms of Use. We offer many different Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service (for example: your account details, gift cards or Amazon mobile apps), you are also subject to the terms, guidelines and conditions applicable to that Amazon Service (“Terms of Service”). If these Terms of Sale conflict with the Terms of Service, the Terms of Service will control.
Please read these Terms carefully before submitting any order to Souq.com E-Commerce LLC by submitting an order to Souq.com E-Commerce LLC ., you agree to be bound by these terms.
1. Our Contract
The order placed by you constitutes an offer to Amazon to purchase the product (or products) in your order. When you place an order for a Product on Amazon, we will send you an email confirming receipt of your order containing details of your order (“Order Confirmation Email”). The order confirmation email is an acknowledgment that we have received your order, and does not confirm acceptance of your offer to purchase the ordered product(s). We only accept your offer and enter into a contract for the sale of the Product(s) ordered by you when we ship the Product(s) to you and send you an e-mail notification confirming that we have shipped the Product(s) to you (“Shipping Confirmation Letter”). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation for each package and each Shipping Confirmation and its shipment will be deemed to be a separate contract of sale between us in respect of the product(s) specified in that Shipping Confirmation. Your contract is with Souq.com E-Commerce LLC. You and Amazon can cancel an order for a Product at no cost at any time before we send the Shipping Confirmation for that Product. Your right to cancel does not apply to certain categories of products and services, including digital products or software that are not delivered in physical form (such as on CD-ROM)) once they have been downloaded or used (whichever occurs first).
You agree to receive sales invoices electronically. Submit electronic sales invoices in PDF format, in your account on the website. For each delivery, we will notify you via a shipping confirmation email of the availability of an electronic invoice. For more information about electronic billing and how to receive a paper copy, please see our help pages.
Amazon focuses on developing business for end users, and prohibits reselling by retailers. Resales by retailers refer to the behavior of a customer who resells products purchased from Amazon to their direct customers. In the event that Amazon finds that you are reselling merchandise purchased from Amazon, we reserve the right not to allow your account to purchase the merchandise and we may also permanently close your account.
2. Product returns, refunds and ownership
Ownership of returned items does not pass to Amazon until the item arrives at our fulfillment centers. At our discretion, we may issue a refund without the need to return the item. In such event, ownership of the returned item does not pass to Amazon. For more information about returns and refunds, please see our returns center.
3. Bail
Except where applicable legislation provides otherwise, Amazon provides a warranty of up to 12 months on certain goods purchased in the Arab Republic of Egypt. This warranty obligation is limited to the process of repairing the damaged product, exchanging the defective part, exchanging the product itself, or refunding the value of the product at the time of the repair or exchange, as determined by Amazon. With respect to certain Goods and in cases where the purchases are made in the Arab Republic of Egypt and Amazon is the seller of the Goods, warranty service will be performed by authorized service centers designated by Amazon. Details of the warranty policy can be found here.
4. Pricing and Availability
All prices are inclusive of applicable VAT.
We provide information about the availability of products sold by us on the Website, including information on each product’s information page. Other than the information on that page or on the Website, we cannot provide additional specific information about the availability of products. While we are processing your order, we will inform you by e-mail as soon as possible if any of the products you ordered are not available and we will refund you if you have paid for them.
Please note that unless otherwise stated on the website, estimates regarding delivery times are only estimates, and such estimates are not guaranteed and should not be relied upon.
Despite our best efforts, there may be a small number of items in our catalog that are incorrectly priced. We will confirm prices when we have processed your order. If we have made an error and the correct price of a Product is higher than the price on the Website, we may either contact you prior to shipment to ascertain whether you wish to purchase the Product at the correct price or cancel your order. If the correct price of the product is less than the advertised price, we will charge you the lower price and send the product to you.
5. Product information
Unless expressly stated otherwise, Amazon is not the manufacturer of the products sold on this website. While we work to ensure that product information on our Website is correct, actual product packaging and materials may contain more or different information than what appears on our Website. Ingredients may also vary. All product information on our website is provided for informational purposes only. We recommend that you do not rely solely on the information on our website. Please read the labels, warnings, and directions provided with the product before use.
With respect to health care products, in the event of any safety concerns or for any other product information, please carefully read the information provided with the product or contact the manufacturer. The content provided on this site is not intended to replace advice given by a physician, pharmacist or other licensed health care professional. Contact a healthcare professional immediately if you suspect you may have a medical problem. The information and statements made about the products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. Amazon is not responsible for inaccurate or incorrect product information provided by manufacturers or other third parties.
6. Customs
When ordering products from Amazon for shipment outside Egypt, you may be subject to import duties and taxes that are levied once the package reaches the specified destination. You should bear all additional fees for customs clearance; We do not have the ability to control the amount of these fees. Customs policies vary greatly from country to country, so you should contact your local customs office for more information. Additionally, please note that when you order from Amazon, you are the importer of record and must comply with all applicable laws and regulations in the country in which you receive the products. Your privacy is important to us, and we want our international customers to know that imports across borders are subject to opening and inspection by customs authorities. For more information, please see About Customs.
7. Our responsibility
Amazon and its affiliates are not liable for (i) losses that do not result from any wrongdoing on our part, or (ii) any business losses (including loss of profits, revenue, or contracts anticipated savings, data, reputation or expense lost), or (iii) any indirect or consequential losses that were not foreseen by you or us when entering into the contract for the sale of the Products by us to you.
We shall not be liable for any delay or inability to fulfill our obligations under these Terms if the delay or inability is caused by any cause beyond our reasonable control. This requirement does not affect your statutory right to have us dispatch the Products to you within a reasonable time. In the event that the delay occurs before the Products are shipped, you may cancel the order at any time prior to shipment.
8. Applicable laws
These terms are governed by and interpreted in accordance with the laws in force in the Arab Republic of Egypt. In the event of any dispute, controversy, claim or demand under these Terms, or in connection with these Terms, including in any way related to the use of any Amazon Services or any products or services offered or distributed by Amazon or by Amazon.eg, or in connection with the existence, validity, interpretation, performance, breach, termination, and/or any dispute relating to any of the non-contractual obligations arising out of or in connection with these Terms (for the purposes of this clause, a “Dispute”) ), shall be referred to the courts of the Arab Republic of Egypt and shall have exclusive jurisdiction to settle that dispute. Each party confirms its agreement to the exclusive authority of the courts of the Arab Republic of Egypt. For the purposes of this paragraphYou waive your right to object to the courts of the Arab Republic of Egypt on the grounds that they are inappropriate or unsuitable for the settlement of any dispute.
9. Amendments to the Terms of Sale
We reserve the right to make changes to our website and Amazon policies, terms and conditions (including these Terms of Sale) at any time. You will be subject to the terms, conditions, policies and conditions of sale in effect at the time the Products are ordered by us, unless applicable laws or government authorities require a change to these terms, conditions and policies or these Conditions of Sale (in which case, such changes may apply to orders previously placed by you ). In the event that any of these conditions of sale are invalid, cancelled, or invalid for any reason, that condition is considered independent and does not affect the validity or enforceability of the rest of the conditions.
10. Disclaimer
If you breach these Terms of Sale and we take no action, our right to use our rights and remedies will continue to apply in any other situations where you breach these Terms of Sale.
11. children
We do not sell products to be purchased by children. And we sell children’s products to adults. If you are under the age of 18, you may use the Amazon Services with the involvement of a parent or guardian.
12. Our contact details
Here are our contact details:
Souq.com E-Commerce LLC
MP3 Building, Technology Village, Maadi
Cairo, Arab Republic of Egypt